Frequently asked questions

Account information

No, it is not possible to hide an account. If the account balance is 10 USD or less and there were no login attempts made for 90 days, then it will be automatically archived by the system and it will no longer be visible in the Client Area.

From Wednesday to Thursday swaps are charged at a triple rate – this is a standard in the forex industry. A triple swap is charged only for the positions that are held (or opened) on Wednesday and are kept overnight, and this swap covers the interest for Saturday and Sunday as well. All swaps are calculated based on the second currency. 1 pip value for 1 lot on EURUSD is 10 USD, GBPUSD – 10 USD, EURAUD – 10 AUD, EURJPY – 1000 Yen.

We update the swaps based on the rates given to us by our counterparties and we recommend checking the swap rates on a regular basis.

As the legislation stipulates, we must keep all trading accounts in our system for at least seven years.

We can set your account on the Read-only mode and stop sending you documents.
If your account balance is 10 USD or less and there are no login attempts made for 90 days, then it will be automatically archived by the system and it will no longer be visible in the Client Area.

Deposits and Withdrawals

We do not support broker to broker transfer, we only offer our standard payment methods.

You can make a deposit inside your Client Area using any funding option that suits you best. There are no fees on deposits.

The minimum deposit for all account types is $25. However, to get a VIP account, you have to reach a balance of minimum $50,000.

Log in to your Client Area and fill in the respective withdrawal form. There are no fees on withdrawals.

Trading conditions

We offer floating spreads for all account types – Classic, Pro, and VIP. The Classic account offers variable spreads, starting from 1.6 pips with no commissions. Both Pro and VIP accounts offer variable spreads, starting from 0.0 pips with low commissions.
You can check out our spreads at our web page https://www.hartfx.com(choose an instrument from the table and click on it) or at the MT4 trading platform.

We do not offer MT4 MultiTerminal. If you wish, you can install multiple MT4 platforms and place them in different folders. Please download the MT4 platform from our website: https://www.hartfx.com

You can download historical data from the MT4 trading platform, by clicking on: Tools > History Centre – then choose a trading instrument and finally press the ‘Download’ button. History will then be available on your trading platform, so you can click on: File > Open offline > Open Offline Chart. Please note that the longer the time frame, the longer the available history will be. For example, M5 history is available for 1.5 weeks, M15 history for 1 month, etc.

You can set Stop Loss and Take Profit orders with no limits on all account types. SL and TP orders will still be active, even if your computer is switched off. The minimum Trailing Stop level is 1.5 pips or 15 points. It is possible to set only 1 trailing stop per order. You need to have the MT4 platform open to keep the trailing stop active.

Currently, we do not provide tick data, as MT4 is not able to store all ticks. Therefore, the tick data would not be accurate. There is an option for the server to store tick data, but we do not use it, as it is not able to store 100% of the ticks. In addition, that would slow down the server considerably due to a large amount of data, as the ticks are not filtered.

We offer FIX API connection to our large private clients and institutional clients. The minimum account balance required is 100,000 £$€ and the minimum monthly trading volume required is 2,000 lots. There are no other requirements or fees. We are not offering a demo version. If a client trades 2,000 lots per month, then we do not charge any fees for using it. However, if a client does not reach 2,000 lots, then a 1,000£$€ fee applies.

Traders who use the maximum leverage available face the risk of a negative balance.
For example: Let’s assume that you have 200 USD on your account and you open 1 lot on USDJPY on Friday evening, with 1:500 leverage and 200 USD margin.

On Sunday night, the market opens 30 pips away from Friday’s closing price in a direction against you, so your position will immediately have a loss of 30 pips x 10 USD = 300 USD loss, while you have only 200 USD on your account.

The position will be automatically closed and your account would have a negative balance of -100 USD. This situation is 100% impossible when a trader uses 1:1 leverage. The higher leverage a trader uses, the more risks they take. Please also note that a negative balance may occur due to a slippage during high volatility.

Our Risk department is constantly monitoring our clients’ risk-taking and if we see that a client trades irresponsibly, then we will notify the client via e-mail and ask them to reduce risk exposure. Also, we might reduce the leverage on the client’s account.

Negative balance protection is not guaranteed. The general practice is that we cover the negative balance, but all cases are reviewed on a case-by-case basis.

The minimum amount to start trading on the AutoTrade account is 1,000 $€£. Trading terms are the same as on the Pro, except for a 0.6 pip markup per side (1.2 pips in total). For example, if you trade 1 lot on EURUSD, then your total cost is = a commission of 4 euros + 1.2 pip spread. EA and manual trading are allowed on Myfxbook AutoTrade accounts.

Hart Markets Ltd is incorporated in St. Vincent & the Grenadines as an International Business Company with the registration number 24633 IBC 2018.

HartFX is a NDD broker, which means that we just clear our clients’ trades and retranslate quotes we get from our liquidity providers. Orders in the real market are always executed at current market prices, which is why a slippage may occur in the case of a sharp movement. Please note, that during market-moving news or high volatility, the risk of slippage is higher than during normal conditions. With us, you will get both positive and negative slippages.

Hedging is allowed (arbitrage trading). The required margin for hedging positions on Classic, Pro, and VIP accounts is 0. Scalping is also allowed. There are no time limitations for keeping the positions open.

The minimum leverage is 1:1. The maximum and default leverage is 1:500.

Metal leverage:
The leverage for gold is equal to the account leverage, while the leverage for silver is 4 times lower than the account leverage. If the trading account has a leverage of 1:500, then the leverage for gold will be 1:500 and the leverage for silver will be 1:100

Our margin call / stop out levels are – 100/30%. Your account may be subject to a margin call if your account equity falls to a level that is equal to the margin of your existing positions. For example, you have an open position of 1 lot on EURUSD. The margin to hold that position is 200 EUR.

When you opened the account, you had a 400 EUR equity on your account. When the position starts to move against you and your account equity falls to 200 EUR, you will have a margin call. But your position will not be closed yet. When your account equity falls to 30% of the required margin, then the system starts to close your positions immediately.

Taking the above example, if you open a position with 200 EUR of margin and your account equity falls to 60 EUR, then the system starts to close your position. If you have several positions opened, then the system closes them starting from the one with the biggest loss.

If, while closing the positions, your account equity reaches a level of more than 30% of the required margin, all other positions will remain open.

Our average execution speed is around 100 milliseconds.

The minimum trade size is 0.01 lot and the maximum trade size is 100 lots. The maximum amount of orders you can open on an MT4 account is 200.

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Legal: Hart Markets Ltd is incorporated in St. Vincent & the Grenadines as an International Business Company with the registration number 24633 IBC 2018. The objects of the Company are all subject matters not forbidden by International Business Companies (Amendment and Consolidation) Act, Chapter 149 of the Revised Laws of Saint Vincent and Grenadines, 2009, in particular but not exclusively all commercial, financial, lending, borrowing, trading, service activities and the participation in other enterprises as well as to provide brokerage, training and managed account services in currencies, commodities, indexes, CFDs and leveraged financial instruments.

The website www.HartFX.com is operated by Hart Markets Ltd.,HartFX is the DBA of Hart Markets Ltd.

Hart Markets Ltd with offices at Suite 305, Griffith Corporate Centre P.O. Box 1510, Beachmont Kingstown St. Vincent and the Grenadines.

High Risk Warning: Trading Contracts for Difference (CFDs) on margin carries a high level of risk and may not be suitable for everybody. The high degree of leverage can work against you as well as for you. Before deciding to trade Contracts for Difference (CFDs), you should carefully consider your trading objectives, level of experience and risk appetite. It is possible for you to sustain losses that exceed your initial trading capital and therefore you should not deposit money that you cannot afford to lose. You should be aware of all the risks associated with Trading Contracts for Difference (CFDs) and seek advice from an independent adviser if you have any doubts. Please refer to the summary Risk Disclosure.

This site should not be regarded as an advertising or solicitation medium but an information distribution channel. Nothing on this site should be considered as an advertisement, offer or solicitation to use our services.

The site also contains links to websites controlled or offered by third parties. HartFX has not reviewed and hereby disclaims responsibility for any information or materials posted at any of the sites linked to this site. By creating a link to a third party website, HartFX does not endorse or recommend any products or services offered on that website. The information contained on this site is intended for information purposes only. Therefore, it should not be regarded as an offer or solicitation to any person in any jurisdiction in which such an offer or solicitation is not authorized or to any person to whom it would be unlawful to make such an offer or solicitation, nor regarded as recommendation to buy, sell or otherwise deal with any particular currency or precious metal trade. If you are not sure about your local currency and spot metals trading regulations then you should leave this site immediately.

You are strongly advised to obtain independent financial, legal and tax advice before proceeding with any currency or spot metals trade. Nothing in this site should be read or construed as constituting advice on the part of HartFX or any of its affiliates, directors, officers or employees.

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Regional Restrictions: Hart Markets Ltd. does not provide services to residents of the USA, Canada, Sudan, Syria, North Korea,Japan,Germany and New Zealand.

Address

Suite 305, Griffith Corporate Centre
P.O. Box 1510, Beachmont Kingstown
St. Vincent and the Grenadines

Contacts

Email: support@hartfx.com
Tel: +44 (0)2034118415
Fax: +44 (0)2035141015